Client Testimonials

Associated Elevator maintains over 2,000 units in our service area. We work hard to give each client the individual attention necessary to keep their property operating smoothly. But you don’t have to take our word for it.

See what our clients have to say:

Click on the map icons to see customer comments, or read them below the map:

“Associated Elevator has installed, modernized and services all five elevators in three separate housing developments servicing over three hundred elderly and disabled residents. In my thirty years administering facilities I have had the pleasure of working with several elevator service companies. I am pleased to report that Associated Elevator remains number one on my list. This high praise has been earned by Associated from the top down. The company is big enough to meet our demanding needs and yet fosters a small company feel where communication at any level is direct, efficient…pleasant and always results in the correct response to our needs. From coordinating annual safety inspections, to practicing effective monthly preventative maintenance and right up to any emergency situation that will arise…Associated Elevator has always, in a cost efficient manner, performed over and above the critical expectations necessary to service the special needs of all WHA residents.”

Brian E. Costello

Executive Director

Watertown Housing Authority

“Associated Elevator has been servicing our elevators for over 20 years and has done an exemplary job. They worked with us to retrofit five of our properties with the latest in elevator technology.

All five of the projects were completed in a professional manner and in the least invasive means possible.

We are pleased to have Associated Elevator as our present and future elevator company.”

Randy Poitras

Executive Property Manager

Lane Management Group, Inc.

Framingham, MA

“Every April BSU hosts the annual Special Olympics Aquatics Division in the Moriarty Pool of the Kelly Gymnasium, and every year the number of participants exceeds the previous year.  I’m emailing you this morning in regards to the technician we contracted to be on standby yesterday during the event. The technician was outstanding, and proved to be an asset during the event.  We had one hiccup in the morning with the lift, and he was able to keep us moving right along throughout the course of the day.  Not only was the technician highly visible during the event, he was friendly, kind and courteous to all participants making them feel like the true special athletes they are, and going the extra distance to assist them.  I have to say each and every one of your technicians could be described the same way, so regardless of who had been on standby yesterday, we would have received the same quality service.

On behalf of all participants, thank you for the quality service provided.”

Lee Ann Needham

Bridgewater State University

Associated Elevator’s modernization of an elevator originally installed in 1937.

Associated Elevator’s modernization of an elevator originally installed in 1937.

“Clear evidence of very good workmanship.”

-Janet Moore

Director, Vertical Transportation Systems

Syska Hennessy Group, Inc.

Dear Associated Elevator:

We have recently experienced an emergency that resulted in one of our residents becoming entrapped in the elevator and ultimately the motor had to be replaced. We are corresponding with you to let you know the service we received during this process.

When the elevator went down it was on a Friday night and it began with an entrapment. It was the night of your company Christmas party, and the person on call was very responsive and cooperative and willing to help even though he was in the middle of another entrapment a few hours away. He did a great job of keeping us informed of who would respond and the approximate time of his arrival.

We just want to let you know that your service men were excellent in communication, response time, workmanship and follow-up. They were professional, clean, courteous, and communicative in the whole process. We felt we were treated as a priority and that our situation was important to them. In times where many people like to look at the inconvenience and cost associated with elevator breakdowns, we want to concentrate and commend Associated Elevator on the excellent service your company and service people provided for us during this emergency breakdown. We look forward to working with you in the future as well.


Brian Choiniere

Maintenance Supervisor

The Schochet Companies AMO®

Diana Vershon, ARM, CPO

Property Manager

The Schochet Companies AMO®

Thank you very much for getting Dale over to the Vineyard! Only a matter of hours from my first call to service from an “off island” company is really great! The hotel is sold out all weekend and my staff and I are very grateful to not have to lug bags up 4 floors for entire weekend.

Josh S. Goldstein

Mansion House Inn, Health Club & Spa


We think the world of your mechanic John. He’s honest and reliable and all those things you should be proud of.

Thomas Sharp, Erving Town Administrator

The construction crews at Associated Elevator were extremely professional in every way. The property endured nine months of renovations to the elevators and I can truly state that all of the guys were professional, polite and extremely neat doing their work.

Any issue that arose with the existing elevators was addressed by the service technician immediately.

When one of the existing cars went down one day, we had a full crew arrive from Associated Elevator to inspect the situation and eventually repairing the elevator. Everyone in our office understood that Associated Elevator was not at fault for the malfunction of the Otis Equipment and they used every resource available to get the car back in operation.

Upper management was on site routinely to make sure the project was on schedule and running smoothly. Updates on the scheduling of work was routinely updated via email by the project coordinator, which was very impressive and informative for me and the staff. I can also honestly state that Associated Elevator made every accommodation to the residents and staff that was requested of them.

I highly recommend Associated Elevator to service and rehab any elevator in the city.

Sincerely Yours,

Barry Quinlan
Regional Property Manager
The Copley Group